Privacy Policy

LeadBoosters is operated by AI LeadBoosters LLC, a Wyoming limited liability company, at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. This policy covers leadboostersai.com and the services we provide through it.

For any question about this policy, or to exercise any right described in it, write to team@leadboostersai.com. A person reads that inbox.

We handle personal information in two distinct ways, and your rights differ depending on which applies.

• As the business deciding what happens: information about you as a visitor to this website, as someone who books a call or runs an audit, and as an account holder. We chose to collect it and we decide what is done with it.
• On behalf of a customer: when our AI front desk answers calls for a business, the people calling are that business’s customers or patients, not ours. The business decides what is collected and how long it is kept. We act on its instructions and do not use that information for our own purposes.

If you called a business and reached our AI, and you want your information corrected or deleted, contact that business. They can instruct us and we will act on it. Ask us directly and we will pass it to them, but we cannot act on it alone.

Only what the thing you are doing requires.

Two parts of this service are AI, and you should know which.

• The audit on this site asks a fixed set of questions, which are shown to you by this website rather than written by a model. Your answers are sent once to a third-party AI provider, which writes the report from them. Nothing else about you is sent, and none of it is used to train anyone’s model.
• The front desk that answers calls is an AI voice agent. It identifies itself as one. It books, reschedules, answers questions and takes messages; it does not make decisions that carry legal or similarly significant consequences for anyone.

You can always reach a person instead. Ask the agent for a human, or write to team@leadboostersai.com.

Calls handled by the AI front desk may be recorded and transcribed so the business can review what was said and so we can improve accuracy. Where a recording is made, it is disclosed at the start of the call, and you may decline and ask for a person.

The recording and transcript belong to the business we are answering for. We keep them only to provide the service to that business, and only for as long as it instructs.

When you ask us to call you from this website, you are asking for that one call. We do not add your number to a marketing list and we do not call it again unless you ask us to.

Many of the businesses we work with are dental practices, medical clinics and med spas. A caller booking an appointment may mention a treatment or a symptom, which makes that information sensitive.

Call audio and transcripts stay with the voice provider that answers the call, under a Business Associate Agreement we hold with them. They do not reach our own systems. Where the business is a healthcare provider, nothing said on the call reaches us at all.

• What we keep about every call is that it happened, how long it lasted, whether it was inside your opening hours, what it achieved, and which of the business’s own services it was about. Not the caller, not their number, not a transcript, not a recording.
• For businesses that are not healthcare providers, and only where that business has asked for it, we also keep a short written summary of the call so they can see what was said without listening back. It is a few sentences, written by the voice provider, and it is shown only to that business.
• We never keep a summary for a dental practice, a medical or veterinary clinic, a med spa, a physiotherapist, a chiropractor, or any other healthcare provider. For those businesses the feature cannot be switched on, by them or by us.
• We treat what we do hold as confidential and use it only to run the service for the practice.
• It is not used to train models, build profiles, or target anything at anyone.
• It is not sold, and never will be. We do not sell personal information of any kind.
• Where you are a covered entity under HIPAA and need a Business Associate Agreement with us, we sign one before the service goes live.

We use other companies to run parts of the service. Each receives only what its job requires, and none of them may use it for their own purposes. These are all of the categories, and every provider we use falls into one of them.

We name the specific provider in each category to any customer who asks, and we name them in writing in the agreements we sign with businesses whose callers we handle. Ask at team@leadboostersai.com and you will get the list.

We also disclose information where the law requires it, and to advisers or an acquirer in the event of a sale of the business. If ownership changes, this policy travels with your data until you are told otherwise.

Ask us to delete something sooner and we will, unless we are required to keep it.

Wherever you live, you can ask us to do all of the following, and we will not charge you or make it difficult.

• Tell you what we hold about you.
• Give you a copy, in a format you can take elsewhere.
• Correct anything wrong.
• Delete it.
• Stop using it for a particular purpose, or withdraw consent you previously gave.
• Explain any automated processing that affects you, and have a person review it.

Write to team@leadboostersai.com, or use the “Delete my data” link in the footer, which opens a pre-filled email. We reply within 30 days. If we cannot do what you asked, we will tell you why.

Depending on where you live, you may also have the right to complain to a regulator: in the United States, your state attorney general, or the Department of Health and Human Services where health information is involved; in Canada, the Office of the Privacy Commissioner or your provincial equivalent; in the EU or UK, your national authority. We would rather you came to us first, but you do not have to.

• Everything is encrypted in transit and at rest.
• Access to customer data is limited to people who need it to do their job, and is logged.
• Lead and enquiry tables are not readable by the website’s public key at all; they can only be written by our servers.
• Payment card details never touch our systems. Our payment processor handles them directly.

No system is perfect. If a breach affects you, we will tell you and the relevant authority, promptly and in plain language, and say what we are doing about it.

We are a United States company and our providers are in the United States, so if you are in the US your information stays there. If you are in Canada, the EU or the UK, it is processed in the US under contractual protections with each provider requiring them to protect it to the standard your law expects.

This service is for businesses. It is not directed at children and we do not knowingly collect information from anyone under 16. If you believe we have, write to us and we will delete it.

When we change this policy we update the date at the top. If a change materially affects what we do with your information, we will email account holders before it takes effect rather than relying on you to notice.