Terms of Service

These terms are between you and AI LeadBoosters LLC, a Wyoming limited liability company at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, referred to below as "we" and "us". They apply when you use leadboostersai.com or subscribe to the service.

If you are agreeing on behalf of a business, you confirm you are allowed to bind it, and "you" means that business.

We build and run an AI front desk for your business. Depending on your plan, it answers calls, texts and web chat, books into the calendar you already use, follows up on missed calls, sends reminders, chases no-shows, requests reviews, and contacts past customers.

It is configured to your services, hours, pricing and booking rules. It is software. It is not a person, and it is not a substitute for one where a person is required.

• You must be 18 or older and running a legitimate business.
• Keep your sign-in details to yourself. Anything done through your account is treated as done by you.
• Tell us promptly if you think someone else has access.
• Give us accurate information about your business. The agent repeats what you configure, so wrong hours or wrong prices become wrong answers to your customers.

Some obligations can only sit with you, because only you can meet them.

• Call recording. Recording and notice rules differ by state, province and country. You decide whether calls for your business are recorded, and you are responsible for that being lawful where your callers are. We provide the disclosure at the start of the call; you confirm it is sufficient for your jurisdiction.
• Outbound contact. If you use the service to call, text or message people, you are responsible for having the consent that the law where they live requires, and for honouring opt-outs. We will suspend outbound features if we believe they are being used unlawfully.
• Regulated advice. The agent must not be configured to give medical, dental, legal, financial or other advice that requires a licensed person. Booking an appointment is not advice; telling someone what their symptoms mean is.
• Emergencies. The service is not an emergency line and must never be presented as one. Your greeting must direct emergencies to the appropriate number.
• Your customers’ information. Where we handle information about your customers or patients, you are the one who decides what is collected and kept. You confirm you have the right to have us handle it on your behalf.

• Prices are in US dollars and exclude any tax we are required to collect.
• Usage beyond your plan’s included minutes is billed at $0.45 per minute, for every extra minute, and appears on your next invoice. The dashboard shows it as it builds. On Flex, a larger bundle costs less per minute than going over, so moving up is the cheaper way to cover a busy month.
• Plans include a monthly allowance of AI credits, which the assisted setup tools draw on. Free trials include a smaller allowance, and the plan’s full allowance begins with your first payment. Credits are never billed as overage: when the allowance is used up those tools pause until the next month, or until you buy more. Unused monthly credits do not carry over; credits you have bought do.
• The free trial is on Starter only. It lasts 7 days and includes 60 voice minutes, whichever you reach first. After the 60 minutes the agent puts callers through to your nominated number instead of booking. Cancel before the 7 days end and you are charged nothing at all.
• AI quality assurance is optional and only on Flex. It costs $0.10 for every minute in your bundle, so it is $50 on 500 minutes, $150 on 1,500 and $500 on 5,000. We review a sample of your calls, not every one. You can add or drop it from your next billing period.
• Flex is sold in fixed minute bundles: 500, 700, 900 and so on in steps of 200, up to 5,000. Each bundle has one monthly price, shown on the pricing page. You pick one at checkout and can move to another from your next billing period by emailing us.
• Starter has no setup fee. On Flex and Enterprise, the setup fee is charged with your first payment.

• Subscriptions renew monthly on the anniversary of your first payment, until you cancel.
• Payments are taken by Stripe. We do not store your card details.
• If a payment fails we will retry and email you. If it stays unpaid, we may pause the service. Your number keeps working, but the agent stops answering.
• We will give you at least 30 days’ notice by email before any price increase, and it will never apply to a period you have already paid for.
• Our voice service runs on telephony, speech and language-model providers whose prices we do not control. If what they charge us per minute rises by more than 15%, we may raise the Flex per-minute rate and the $0.45 extra-minute rate by up to the same proportion, on the same 30 days’ notice. If you do not accept the new price, you can cancel before it takes effect and we will refund any part of your current month you have paid for but not used.

• Cancel any time from your dashboard or by emailing team@leadboostersai.com. No phone call, no retention script.
• Cancellation takes effect at the end of the period you have paid for. The agent keeps working until then.
• Thirty-day money-back guarantee: if the service is not right for you, tell us within 30 days of your first payment and we refund it in full, including the setup fee.
• After 30 days, monthly fees already paid are not refunded, but you will not be charged again.
• On cancellation we hand back your call records and configuration on request, and delete them after 30 days.

• Use the service for anything unlawful, or to harass, defraud or deceive anyone.
• Present the AI as a human being when someone asks whether they are speaking to one.
• Resell or white-label the service without a written agreement with us.
• Attempt to extract the underlying models, prompts or code, or use the service to build a competing product.
• Send us information you have no right to share, or route information through us that a law prohibits us from handling.

We may suspend an account that breaches this section. Where we can, we will tell you first and give you a chance to fix it.

We are direct about this because the alternative is disappointing you later. The agent is speech recognition and a language model. It will occasionally mishear a name, misunderstand an unusual request, or fail to answer a question it was never configured for.

• It escalates to a human or takes a message when it cannot help.
• We do not guarantee that it books every caller, or that it never makes a mistake.
• We do not guarantee a specific increase in bookings, revenue or any other outcome. Nothing on our website or in a proposal is a promise of a result.

We aim to keep the service running continuously and rely on carriers and cloud providers to do so. We may take it down for maintenance, and will give notice where we reasonably can.

We do not offer a guaranteed uptime figure on Starter or Flex. Enterprise agreements may include one; if yours does, that document takes precedence over this section.

• We own the software, the models we build on, our prompts and configurations, and our brand.
• You own your business information, your customer records, and your call recordings and transcripts.
• You give us permission to use your information only to run the service for you.
• We will not use your name or logo as a customer reference without asking you first.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms. Where we handle information about your customers, we do so on your instructions and not for our own purposes.

If you are a covered entity under HIPAA, or are otherwise subject to a regime requiring a written data agreement, tell us before the service goes live and we will put one in place. Where we sign a Business Associate Agreement with you, that agreement governs anything in these terms that contradicts it.

Call audio and transcripts are held by the voice provider that answers your calls, which is under a Business Associate Agreement with us. What we record about a call is that it happened, how long it lasted, whether it was inside your hours, what it achieved, and which of your own services it was about. We never receive the caller, their number, a transcript or a recording, and that is how the service is built rather than a setting either of us can change. If you ask for it, and only if you are not a healthcare provider, we will also keep a short written summary of each call so you can read back what happened. For healthcare providers that is not available, because a summary of a call to a practice is health information and our systems are built not to hold any.

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

Neither of us is liable to the other for indirect or consequential loss, including lost profits or lost business. Our total liability for any claim is limited to the amount you paid us in the 12 months before it arose.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case those parts do not apply to you.

You will cover us against claims arising from your use of the service in breach of these terms, in particular claims about consent to record or to contact someone, and claims about advice the agent gave because of how you configured it.

Email us first. Most things are a misunderstanding and are settled in a day.

These terms are governed by the laws of the State of Wyoming, and the courts of Wyoming have jurisdiction, without regard to conflict-of-law rules. If you are a consumer, this does not remove any right you have to bring proceedings where you live.

• If any part of these terms is unenforceable, the rest still stands.
• Not enforcing something once does not mean giving it up.
• You may not transfer this agreement without our consent. We may transfer it if the business is sold.
• We may change these terms. For material changes we will email account holders at least 30 days before they take effect. Continuing to use the service after that means you accept them; if you would rather not, cancel and we will refund the unused part of your month.

AI LeadBoosters LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. team@leadboostersai.com.